Frequently Asked Questions
Frequently Asked Questions
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Q: How does your pricing work?
Q: How does your pricing work?
A: All posted fees are base level pricing for my services. Prices may fluctuate depending on the request, vision, and budget of each client. I am always happy to work with my clients to ensure they receive the best of care on their budget.
A: All posted fees are base level pricing for my services. Prices may fluctuate depending on the request, vision, and budget of each client. I am always happy to work with my clients to ensure they receive the best of care on their budget.
Q: Do you require a deposit?
Q: Do you require a deposit?
A: Yes, a non-refundable deposit of 30% is required to secure your booking. The remaining balance is due 7 days before your session.
A: Yes, a non-refundable deposit of 30% is required to secure your booking. The remaining balance is due 7 days before your session.
Q: What forms of payment do you accept?
Q: What forms of payment do you accept?
A: Payments can be made via cash, card, or digital transfer (Cashapp or PayPal ONLY)
A: Payments can be made via cash, card, or digital transfer (Cashapp or PayPal ONLY)
Q: How far in advance should I book with Pale Horse Productions?
Q: How far in advance should I book with Pale Horse Productions?
A: I recommend booking as early as possible (especially for weddings, proms, or large events) since weekends fill quickly. Smaller sessions (like headshots or personal shoots) may be available on shorter notice.
A: I recommend booking as early as possible (especially for weddings, proms, or large events) since weekends fill quickly. Smaller sessions (like headshots or personal shoots) may be available on shorter notice.
Q: What happens if I need to reschedule?
Q: What happens if I need to reschedule?
A: Life happens! I allow one complimentary reschedule if given at least 15 days notice. Cancellations are subject to my contract terms
A: Life happens! I allow one complimentary reschedule if given at least 15 days notice. Cancellations are subject to my contract terms
Q: What if it rains on my event or shoot day?
Q: What if it rains on my event or shoot day?
A: I always plan ahead with backup locations or reschedule options when possible. If for any reason outside of mine or your control we are unable to fulfill our session as discussed, we will reschedule as needed at no additional cost.
A: I always plan ahead with backup locations or reschedule options when possible. If for any reason outside of mine or your control we are unable to fulfill our session as discussed, we will reschedule as needed at no additional cost.
Q: What if you (Pale Horse Productions) have to cancel?
Q: What if you (Pale Horse Productions) have to cancel?
A: If for some reason I am unable to fulfill and reschedule our discussed session, I will refund in full all monies back to the client including non-refundable fees.
A: If for some reason I am unable to fulfill and reschedule our discussed session, I will refund in full all monies back to the client including non-refundable fees.
Q: Can you customize packages for me?
Q: Can you customize packages for me?
A: Definitely! Every event and client is unique; I'll tailor services to fit your needs and your budget.
A: Definitely! Every event and client is unique; I'll tailor services to fit your needs and your budget.
Q: Can you travel to me?
Q: Can you travel to me?
A: Yes I can! Travel within Thomasville Ga City limits and Thomas County limits is included in your package price. A $0.50 charge is applied per mile outside of Thomasville, Georgia.
A: Yes I can! Travel within Thomasville Ga City limits and Thomas County limits is included in your package price. A $0.50 charge is applied per mile outside of Thomasville, Georgia.
Q: Do you provide hair and makeup trials before events?
Q: Do you provide hair and makeup trials before events?
A: Definitely! Trials are highly recommended to ensure happiness with your look. There is an option to request a trial or opt out on our client intake form.
A: Definitely! Trials are highly recommended to ensure happiness with your look. There is an option to request a trial or opt out on our client intake form.
Q: Do I need to bring my own makeup/hair products?
Q: Do I need to bring my own makeup/hair products?
A: I provide professional, sanitized products and tools. If you have allergies, sensitivities, or specific products you prefer, yes, please bring them!
A: I provide professional, sanitized products and tools. If you have allergies, sensitivities, or specific products you prefer, yes, please bring them!
Q: What should I wear or bring for my photoshoot?
Q: What should I wear or bring for my photoshoot?
A: I'll guide you on outfit choices based on your session goals (formal, casual, themed, etc.). Bringing 2-3 outfit options is standard and ideal.
A: I'll guide you on outfit choices based on your session goals (formal, casual, themed, etc.). Bringing 2-3 outfit options is standard and ideal.
Q: How will I receive my photos?
Q: How will I receive my photos?
A: Photos are delivered digitally via a private gallery link. Prints and albums are also available upon request for an additional fee.
A: Photos are delivered digitally via a private gallery link. Prints and albums are also available upon request for an additional fee.
Q: How long does it take to receive my final photos?
Q: How long does it take to receive my final photos?
A: Turn around time is typically 1 week for photo packages ranging from 1-100 edited images, 2-3 weeks for photo packages ranging from 101-150 edited images, and anywhere from 4-6 weeks for packages greater than 150 edited images, but I always provide sneak peeks within a few days!
A: Turn around time is typically 1 week for photo packages ranging from 1-100 edited images, 2-3 weeks for photo packages ranging from 101-150 edited images, and anywhere from 4-6 weeks for packages greater than 150 edited images, but I always provide sneak peeks within a few days!
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